Lost or Stolen Card

It is important that you report your lost or stolen UO ID card immediately, especially if your UO ID card is programmed for building access or if you have funds in your Duck Bucks account.

Once deactivated, your UO ID card will not be accepted for Duck Bucks or at areas on campus that require you to swipe your UO ID card for identification.

If your ID is programmed for building access, please notify the UOPD as soon as possible to have the access portion of the card deactivated.

If you locate your ID Card after reporting it lost, and you have not already replaced it, simply bring it to the ID Card Services and we will reactivate your card for use.

UO ID Card Replacement Insurance

This service is only available to incoming students during the summer, through Week of Welcome. Your initial card is free, but each replacement costs $25. Insurance can help you save money in replacement fees. About 25 percent of current UO students have replaced their UO ID card and 40 percent of students who have replaced their UO ID cards have lost more than one.

What is card replacement insurance?

Card Replacement Insurance is a program where you pay a one-time fee that will insure you for a maximum of five UO ID card replacements.

How much is the card replacement insurance?

There is a one-time fee of $50 which can be purchased only at the ID Card Services during your IntroDUCKtion session. You can call our office at 541-346-3113 prior to arriving to campus or come into our office located in the EMU.

How does the card replacement insurance work?

  • Buy the insurance at the Card Office during IntroDUCKtion
  • Your insurance is added to your UO ID Card profile
  • Each replacement UO ID card up to the sixth is free

FOUND SOMEBODY’S UO ID card? Please return all found UO ID cards to ID Card Services. The sooner you return the UO ID card, the better chance we have of preventing the student who lost it from having to pay a replacement fee. You can return the found UO ID card to ID Card Services on the ground floor of the EMU or mail it to:

PO Box 3600
Eugene, OR

Report Your Card Lost or Stolen

GET online portal or through the GET app

In Person:
ID Card Services
8:00 a.m.–5:00 p.m.

By Phone:
ID Card Services

Broken and Non-functioning Cards

If your card has breaks or stops working, please bring us what remains of your previously issued UO ID card and we may be able to replace it for no charge.
If you have punched a hole in your UO ID Card, we will not replace your UO ID card for free. Hole-punching your UO ID card weakens it, causing it to break more easily. Additionally, if you punch a hole over your photo, name, status, ID number, barcode or magstripe, you may impede your UO ID card's functions. If you want to hang UO ID card from a lanyard or key ring, you may purchase UO ID card holders at ID Card Services, the Duck Store, and other locations around campus.

Replace Your Card

You can get a replacement card at ID Card Services. Replacement cards are subject to a $25 fee and require presentation of government-issued photo identification.