It is important that you report your lost or stolen Flock Card immediately, especially if your Flock Card is programmed for building access or if you have funds in your Duck Bucks account.
Once deactivated, your Flock Card will not be accepted for Duck Bucks or at areas on campus that require you to swipe your Flock Card for identification.
If your card is programmed for building access, please notify ID Card Services as soon as possible to ensure that the access on card is deactivated. If the ID Card Office is unavailable (weekends and after business hours) contact the the UO Police Department.
If you locate your Flock Card after reporting it lost, and you have not already replaced it, simply bring it to the ID Card Services and we will reactivate your card for use.
Flock Card Replacement Insurance
This service is only available to incoming students during the summer, through Week of Welcome. Your initial card is free, but each replacement costs $28. Insurance can help you save money in replacement fees. About 25 percent of current UO students have replaced their Flock Card and 40 percent of students who have replaced their Flock Cards have lost more than one.
What is card replacement insurance?
Card Replacement Insurance is a program where you pay a one-time fee that will insure you for a maximum of five Flock Card replacements.
How much is the card replacement insurance?
There is a one-time fee of $60 which can be purchased only at the ID Card Services during your IntroDUCKtion session. You can call our office at 541-346-3113 prior to arriving to campus or come into our office located in the EMU.
How does the card replacement insurance work?
- Buy the insurance at the ID Card Office during IntroDUCKtion
- Your insurance is added to your Flock Card profile
- Each replacement Flock Card up to the sixth is free
FOUND SOMEBODY’S Flock Card? Please return all found Flock Cards to ID Card Services. If the ID Card Office is closed, the attendant at Guest Services can accept the found card. The sooner you return the Flock Card, the better chance we have of preventing the student who lost it from having to pay a replacement fee. You can return the found Flock Card to ID Card Services or Guest Services on the ground floor of the EMU or mail it to the below address:
1395 University of Oregon
Eugene, OR
97403
Report Your Card Lost or Stolen
Online:
GET online portal or through the GET app
In Person:
ID Card Services
Monday–Friday
8:00 a.m.–5:00 p.m.
By Phone:
ID Card Services
541-346-3113
Broken and Nonfunctioning Cards
If your Flock Card is worn out or not functioning, please bring it to ID Card Services for troubleshooting. If the card if defective, we may be able to replace the card for free; otherwise, there is a $28 fee for all replacements including replacement due to physical damage.
If you have punched a hole in your Flock Card, we will not replace your Flock Card for free. Hole-punching your Flock Card weakens it, causing it to break more easily. Additionally, if you punch a hole over your photo, name, status, ID number, barcode or magstripe, you may impede your Flock Card's functions. If you want to hang your Flock Card from a lanyard or key ring, you may purchase Flock Card holders at ID Card Services, The Duck Store, and other locations around campus.
Replace Your Card
You can get a replacement card at ID Card Services. Replacement cards are subject to a $28 fee and require presentation of government-issued photo identification.